Frequently asked
questions

Here are some of our most asked queries.
If you can't find an answer here, contact us on our 24/7 live chat or at support@ocoya.net.

What is Ocoya?
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Ocoya is a social media automation tool for medium-sized businesses who are advertisers, marketing agencies or are ecommerce professionals. We help you automate your presence on social media. It focuses on generating posts or ads for your products, then providing in-depth analysis and suggestions for your performance improvements. Users can integrate their shop with 1 click.

There are 2 sides to Ocoya which are - ads and posts. If you are an advertiser, a marketing agency, or an ecommerce professional - we help you advertise by employing several strategies involving automated creatives, audience split-testing and retargeting. If you provide services or need an active social media presence - we help you by automating your creatives, captions, hashtags and posting times. You can post or schedule your posts directly from Ocoya, as we have 4 partnerships with Facebook, Instagram, Twitter and LinkedIn.

What are the benefits?
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There are plenty of benefits to using Ocoya such as automatically generating social media posts or ad creatives created from photos of your products or entirely from scratch. We pick some of the trendiest & niche hashtags (or ad copies) and the peak scheduling times for your posts to gain maximum engagement on all your favourite social media (Instagram, Facebook, Twitter, LinkedIn) and ecommerce (Shopify, Amazon, eBay, Etsy) platforms.

In-depth analytics to understand how your brand is performing. We are constantly growing and adding new features that make it easier for our customers to communicate and engage with their audiences on Ocoya.

Who uses Ocoya?
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Ocoya is used by medium-sized businesses, ranging from advertisers to agencies or ecommerce. Our customers usually are the sellers of clothing, accessories, tech, pet products, and everything in between. Brands use our platform to automate their social media when they don’t have the time and/or resources to do so.

Is Ocoya free?
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Yes, we offer a free plan for everyone that never expires. You can view our pricing plans or request a demo to discuss how Ocoya can benefit your brand.

What are the main features?
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Ocoya provides a variety of features including tools for content creation for ads and regular posts, captions, hashtags, ad copy generation, analytics, engagement, publishing and monitoring for advertisers, agencies or ecommerce professionals. Learn more about Ocoya’s features.

Where can I find a demo?
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Sign up for a demo for a complete walkthrough of how your brand can get the most from Ocoya.

How do I change or cancel my subscription?
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To upgrade, downgrade or cancel your subscription navigate to your Subscription page. Click "Manage Subscription" and follow the prompts to do the changes you need. If you run into any issues or have any questions about your account, please email our support team.

What is Autopilot?
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Autopilot feature allows auto-generating and auto-scheduling your regular posts with 0% manual work. It's our unique feature that we've built in-house to automate your social media to the maximum. With the click of one button, Autopilot will automatically post on your social media as frequent as you wish. Autopilot is still in a closed-beta mode, and if you'd like access - please email us at support@ocoya.net.

Do you have an API?
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We currently provide our private API in a closed-beta mode, and we're limiting access at this time. If you'd like to learn more about our API access as an add-on to your Ocoya subscription, please email our support team for more information at support@ocoya.net.